Before opening a ticket
Record the indicator version, exact ticker, timeframe, date/time and READY/CHECK status. Hide personal details in screenshots.
SUPPORT
Get configuration help without trading advice.
Support covers product access, setup, data readiness, alerts and billing processes.
LOCAL PROTOTYPE
Software support onlyCreate a support ticket
Support can help with
Access visibility, supported setup, expiry/anchor configuration, state definitions, alert setup, billing/refund process and documented incidents.
Support cannot provide
Personalized directional selection, transaction parameters, portfolio allocation or loss-recovery advice.
Never share
TradingView password, OTP, broker credentials, full payment card/UPI details, PAN/Aadhaar or trading account access.
ANSWERS BEFORE YOU ASK
Questions customers usually ask on this page.
Read the direct answer now. If your situation is different, Support will explain the software boundary and documented use.
01What information gets the fastest useful answer?+
CLEAR ANSWER
Version, exact ticker, timeframe, date/time in IST, Data status, what you expected and what appeared. Add a privacy-safe screenshot if needed.
02Can Support tell me whether to hold a losing trade?+
CLEAR ANSWER
No. Support explains product behavior and configuration, not personal positions or loss-recovery decisions.
03What happens during a data incident?+
CLEAR ANSWER
The team verifies scope and impact, publishes a factual update, avoids unsupported estimates and documents recovery. CHECK should be treated as a stop-and-verify state.
04Will every issue be fixed immediately?+
CLEAR ANSWER
No honest service can promise that. Issues are prioritized by verified impact, safety, reproducibility and platform dependency.
05How are complaints escalated?+
CLEAR ANSWER
Keep the original ticket number and request escalation through the documented grievance path when normal support has not resolved a service issue.
06Is RamPath a buy/sell signal service?+
PRODUCT BOUNDARY
No. It is general analytical software. WATCH, ARMED, READY, CHECK and WEAKENING describe chart context; they do not choose a trade, contract, entry, quantity, target or stop.
07Does it guarantee a market outcome?+
RISK
No. Data, platform behavior, execution, leverage and user decisions can all materially affect outcomes.
08Do you need my TradingView password, OTP or broker login?+
SECURITY
Never. Access requires only the exact TradingView username. Support will never ask for passwords, OTPs, trading PINs or remote control of a broker account.
09Where do I go when something is unclear?+
SUPPORT
Start with the manual and FAQ, then open Support with the exact ticker, timeframe, version, date/time and Data status. Product support explains software behavior only.
Still unsure?Ask a product question without sharing sensitive account information.
Open Support →