Refund requests
Duplicate charges, non-delivery, wrongful access denial and material documented service failure require a defined review path. Trading losses are not product-delivery failures.
CANCELLATION · DEMO
Cancellation should be direct and reversible until confirmation.
The live policy and exact term treatment require counsel approval before payments activate.
LOCAL PROTOTYPE
No dark patternsCancellation preview
Cancellation stops the next renewal. Access continues until the disclosed term end unless a different legal/refund remedy applies.
- No forced phone call
- No confirm-shaming
- End date shown before confirmation
- Refund eligibility handled separately
ANSWERS BEFORE YOU ASK
Questions customers usually ask on this page.
Read the direct answer now. If your situation is different, Support will explain the software boundary and documented use.
01Does cancellation remove access immediately?+
CLEAR ANSWER
The proposed fair workflow stops the next renewal while access continues to the disclosed term end, unless a refund, fraud or abuse decision requires different handling.
02Are trading losses refundable?+
CLEAR ANSWER
No. Market outcomes are not product-delivery failures. Duplicate charges, verified non-delivery and wrongful access denial require separate documented review.
03Will I be forced to call to cancel?+
CLEAR ANSWER
No dark-pattern phone requirement is planned. The final workflow should provide a direct written confirmation and effective end date.
04Is RamPath a buy/sell signal service?+
PRODUCT BOUNDARY
No. It is general analytical software. WATCH, ARMED, READY, CHECK and WEAKENING describe chart context; they do not choose a trade, contract, entry, quantity, target or stop.
05Does it guarantee a market outcome?+
RISK
No. Data, platform behavior, execution, leverage and user decisions can all materially affect outcomes.
06Do you need my TradingView password, OTP or broker login?+
SECURITY
Never. Access requires only the exact TradingView username. Support will never ask for passwords, OTPs, trading PINs or remote control of a broker account.
07Where do I go when something is unclear?+
SUPPORT
Start with the manual and FAQ, then open Support with the exact ticker, timeframe, version, date/time and Data status. Product support explains software behavior only.
Still unsure?Ask a product question without sharing sensitive account information.
Open Support →