Step 1 — Support
Open a ticket with the account email, issue category, relevant date/time and non-sensitive evidence. Acknowledge receipt with a ticket number.
GRIEVANCE PROCESS · REVIEW DRAFT
A documented path for unresolved complaints.
Named grievance-officer and legal-entity details must be inserted before launch.
Step 2 — Escalation
If unresolved, allow escalation to the designated grievance contact with the original ticket and desired remedy.
Records and resolution
Log the complaint, material communications, investigation, outcome and closure date. Publish realistic acknowledgement and resolution targets only after staffing is confirmed.
ANSWERS BEFORE YOU ASK
Questions customers usually ask on this page.
Read the direct answer now. If your situation is different, Support will explain the software boundary and documented use.
01Is RamPath a buy/sell signal service?+
PRODUCT BOUNDARY
No. It is general analytical software. WATCH, ARMED, READY, CHECK and WEAKENING describe chart context; they do not choose a trade, contract, entry, quantity, target or stop.
02Does it guarantee a market outcome?+
RISK
No. Data, platform behavior, execution, leverage and user decisions can all materially affect outcomes.
03Do you need my TradingView password, OTP or broker login?+
SECURITY
Never. Access requires only the exact TradingView username. Support will never ask for passwords, OTPs, trading PINs or remote control of a broker account.
04Where do I go when something is unclear?+
SUPPORT
Start with the manual and FAQ, then open Support with the exact ticker, timeframe, version, date/time and Data status. Product support explains software behavior only.
Still unsure?Ask a product question without sharing sensitive account information.
Open Support →